Digital Training Designed to Deliver Real-World Results
Unlike traditional eLearning tick-box inputs, the Hospitality Academy focuses on achieving outcomes, enabling new people and established teams to grow and perform better, engage and stay longer and proactively drive business success.
Hospitality Academy Programmes
Hospitality Essentials
Flexible, Practical Training to Boost Retention and Performance
This results-focused training equips frontline teams with the skills they need to deliver exceptional service while improving retention, engagement, and profitability.
Boost guest satisfaction, reduce turnover, and create a high-performing team ready to exceed expectations.
The Programme
1 . Welcome to Hospitality
Introduce your team to the dynamic world of hospitality, exploring industry diversity and core principles that drive excellent service.
Equip your team with techniques to exceed guest expectations and create memorable, personalised experiences.
2 . Be My Guest
Ensure your team masters essential communication strategies, including active listening, compelling storytelling, and non-verbal cues.
3 . Communication Skills
4 . Service Success
Implement best practices for delivering consistent, high-quality service that delights guests and fosters loyalty.
Prepare your team with strategies for handling complaints and turning negative experiences into positive outcomes.
5 . Service Recovery
6 . Team Performance
Enhance your team’s performance by fostering a collaborative and supportive work environment.
Hospitality Health and Safety
Engaging, Compliance-Focused Training to Keep Teams Safe
Designed to ensure your teams meet essential safety and compliance standards while building confidence in handling day-to-day challenges.
Ensure compliance, maintain high safety standards, and build team confidence to deliver consistent, safe service.
The Programme
Teach your team the essential principles of food hygiene, preparation, and storage to ensure safety in all operations.
1 . Food Safety
2 . Allergens Awareness
Equip your team with the knowledge to handle allergen-related requirements and avoid risks for guests with allergies.
Build a strong foundation of health and safety practices to minimise workplace hazards and keep your teams safe.
3 . Health & Safety
4 . Fire Safety
Implement best practices for delivering consistent, high-quality service that delights guests and fosters loyalty.
Why Choose the Hospitality Academy?
Our passion is connecting learning with measurable business outcomes - and we know how to do it. These eLearning programmes are carefully crafted to bridge the gap between learning and application, ensuring that the training effort translates directly into improved performance, retention, and growth. Here’s what makes them different:
Outcomes, not inputs, are prioritised. The Hospitality Academy process equips your line managers to embed learning into the workplace, track progress, set goals and see measure improvements.
Results Matter
Each module is tailored to the unique challenges of the hospitality industry and covers the employee journey from compliance and standards to delivering exceptional guest experiences.
Built for Hospitality
Each programme includes a free Success Guide, offering managers tools and resources to enhance learning, develop skills, and support ongoing team improvements.
Practical Tools for Managers
Whether for a single property or multi-site operations, our programmes fit seamlessly into your team’s schedules and operational needs.
Flexible and Scalable Solutions
Integrating into your existing global or corporate Learning Management System is simple, ensuring a smooth rollout and easy access tailored to your business.
Alternatively, we can host your training for you on our own LMS – a great solution for smaller operations.
Seamless Integration
We know that one size does not fit all, so we work closely with you to align with your goals and ensure that your Hospitality Academy programmes deliver measurable outcomes and achieve long-term success for your business and your people.
Strategic and Consultative Approach
How It Will Meet Your Needs
Hospitality businesses face extraordinary and unique challenges. Hospitality Academy is a solution to some of the more basic ones:
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Provide impactful onboarding with structured, self-paced training and transfer that gets your new hires totally match-fit from the very beginning.
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Your team will be equipped to consistently deliver exceptional guest experience that boosts satisfaction and results in loyalty.
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Reduce turnover by equipping managers to engage their teams, build a positive culture, and support professional development.
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Link learning outcomes to measurable business goals, from higher guest spending to streamlined operations.
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Meet regulatory requirements quickly and effectively with engaging, role-specific compliance modules.
The Hospitality Academy LMS
Flexible, Scalable, and Designed for Hospitality Businesses
Simplify training delivery and tracking with the Hospitality Academy LMS—an intuitive, user-friendly solution built specifically for hospitality teams. Whether hosting Hospitality Essentials, compliance training, or your own content, the platform adapts to your needs, ensuring learning is accessible and impactful across all levels of your organisation.
Key Features
Seamless Integration
Deliver programmes like Hospitality Essentials or your own content with the flexibility to fit into your existing systems or operate independently.
Monitor team performance, compliance completions, and learning outcomes in one intuitive dashboard.
Progress Tracking and Reporting
Tailor the Academy Learning Platform to reflect your brand, business goals, and operational needs.
Customisable Experience
Create engaging, interactive courses with a drag-and-drop interface, integrating multimedia content and diverse learning activities
Advanced Course Builder
Foster collaboration and engagement with social tools, enabling discussions, networking, and collaborative learning.
Built-In Community Features
Ready to Empower Your Teams and Drive Results?
Book a demo today to explore how the Hospitality Academy can deliver training that works for your teams and your business.
Flexible pricing options make it suitable for businesses of any size, from independent properties to multi-site operations.
Scalable and Affordable