Delivering practical, results-driven digital training that transforms teams and elevates business performance.
Cutting-edge digital learning solutions that address the unique challenges of the hospitality industry. Our mission is simple: to equip your teams with the practical skills and knowledge they need to excel while driving tangible business results.
Why Choose the Hospitality Academy?
Practical, flexible, and results-driven digital training for hospitality businesses.
We work closely with managers and businesses to ensure training aligns with your objectives, translating into measurable performance improvements.
Aligned with Your Business Goals
Tools like our Success Guides help managers bridge the gap between training and real-world application, ensuring learning sticks.
Tools for Learning Transfer
Host our programmes on your existing LMS or use our adaptable, user-friendly Hospitality Academy LMS for seamless delivery.
Integration Options
All programmes are tailored to the unique challenges of frontline hospitality teams, from compliance to customer service.
Built Specifically for Hospitality
Self-paced training and compliance modules fit around your team’s schedules and needs, whether for small teams or multi-property operations.
Flexible and Scalable Solutions
Self-paced training and compliance modules fit around your team’s schedules and needs, whether for small teams or multi-property operations.
Deliver Real Results
Hospitality Essentials Programme
Boost Retention & Performance with Flexible, Practical Training for Front Line Teams
Hospitality Essentials is a results-driven training solution designed specifically for hospitality businesses. With six flexible, interactive modules and our Success Guide to support managers, this programme equips your team with the skills to deliver exceptional service while improving retention and overall business performance. Whether you’re focused on reducing turnover, enhancing service quality, or increasing employee engagement, Hospitality Essentials is built to meet your needs.
The Programme
1 . Welcome to Hospitality
Introduce your team to the dynamic world of hospitality, exploring industry diversity and core principles that drive excellent service.
Equip your team with techniques to exceed guest expectations and create memorable, personalised experiences.
2 . Be My Guest
Ensure your team masters essential communication strategies, including active listening, compelling storytelling, and non-verbal cues.
3 . Communication Skills
4 . Service Success
Implement best practices for delivering consistent, high-quality service that delights guests and fosters loyalty.
Prepare your team with strategies for handling complaints and turning negative experiences into positive outcomes.
5 . Service Recovery
6 . Team Performance
Enhance your team’s performance by fostering a collaborative and supportive work environment.
Hospitality Health and Safety Programme
Engaging, Compliance-Focused Training to Keep Teams Safe
The Hospitality Health and Safety Programme equips your teams with the knowledge and skills to maintain high standards of safety and compliance. Designed specifically for hospitality roles, this programme builds confidence and ensures your business meets essential regulatory requirements.
Why Choose the Hospitality Health and Safety Programme?
Training Made Easy
The programme focuses on core compliance areas, including Food Safety, Allergens Awareness, Health & Safety, and Fire Safety. Interactive, bite-sized modules are designed to fit seamlessly into your operations.
With the Manager Success Guide, leaders have the tools to implement training effectively, monitor progress, and reinforce learning to meet compliance standards.
Support for Managers
Interactive scenarios and action-focused content ensure that the training sticks and is directly applicable in the workplace, improving confidence and knowledge retention.
Practical, Real-World Impact
The Programme
1 . Food Safety
Teach your team the essential principles of food hygiene, preparation, and storage to ensure safety in all operations.
Equip your team with the knowledge to handle allergen-related requirements and avoid risks for guests with allergies.
2 . Allergens Awareness
Build a strong foundation of health and safety practices to minimise workplace hazards and keep your teams safe.
3 . Health & Safety
4 . Fire Safety
Implement best practices for delivering consistent, high-quality service that delights guests and fosters loyalty.
The Hospitality Academy LMS
Affordable, Flexible, and Designed for Hospitality Businesses
Simplify your training delivery and tracking with the Hospitality Academy LMS—a user-friendly platform built specifically for hospitality teams. Whether using our training programmes or your own content, this system adapts to your needs, providing seamless learning management and measurable results.
Key Features
Seamless Integration
Integrates with our Hospitality Essentials and Compliance programmes or your own content, offering flexibility to fit your systems or operate independently.
Manage training completions, compliance, and performance metrics in one easy-to-use dashboard.
Progress Tracking and Compliance
Flexible pricing options and scalability make it suitable for businesses of all sizes, from small teams to multi-property operations.
Affordable and Scalable
Tailor the platform to align with your brand, business goals, and operational needs.
Customisable Experience
Why Choose the Hospitality Academy?
An intuitive interface ensures managers and teams can navigate training materials effortlessly, reducing admin time and improving engagement.
Easy to Use
Practical, flexible, and results-driven digital training for hospitality businesses.
We work closely with managers and businesses to ensure training aligns with your objectives, translating into measurable performance improvements.
Aligned with Your Business Goals
Tools like our Success Guides help managers bridge the gap between training and real-world application, ensuring learning sticks.
Tools for Learning Transfer
Host our programmes on your existing LMS or use our adaptable, user-friendly Hospitality Academy LMS for seamless delivery.
Integration Options
All programmes are tailored to the unique challenges of frontline hospitality teams, from compliance to customer service.
Built Specifically for Hospitality
Self-paced training and compliance modules fit around your team’s schedules and needs, whether for small teams or multi-property operations.
Flexible and Scalable Solutions
Self-paced training and compliance modules fit around your team’s schedules and needs, whether for small teams or multi-property operations.
Deliver Real Results
Ready to Empower Your Teams and Drive Results?
Book a demo today to explore how the Hospitality Academy can deliver training that works for your teams and your business.